1. Parties and scope
The provider is the person identified in the order confirmation who supplies services under The Learny Way / Learny Academy brand. The consumer is the person purchasing for non-commercial or non-professional purposes. The order summary, pre-contract information and this contract apply together.
2. Online courses
The order summary states the course start date, duration, number and schedule of live classes, platform access, technical requirements and total price. The provider delivers classes with the promised characteristics and professional care. If the provider cancels a class, it offers a replacement class, a suitable alternative or a refund for the unperformed part.
3. First-class satisfaction guarantee
If the consumer attends the first live class and is not satisfied with the quality of the education, the consumer may cancel the course by sending written notice before attending the second class. The course price is then refunded without a penalty deduction. No deduction is made for content supplied free with the course. Separately priced e-books that have been downloaded are governed by the digital-content terms below.
4. E-books and digital content
E-books are intangible digital content delivered by download link or account access. If the consumer separately and expressly requests immediate delivery before the 14-day withdrawal period expires and acknowledges that the withdrawal right will be lost when delivery begins, there is no cancellation or refund after the download link is generated or access is enabled. Without that separate consent, digital delivery does not begin until the withdrawal period expires.
If a file is corrupted, a link does not work or the content lacks promised characteristics, rights to redelivery, conforming content, price reduction or a refund where legally available remain unaffected.
5. Statutory withdrawal and refunds
Except for statutory exceptions, the consumer may withdraw from a service contract within 14 days of its formation without reason or penalty. Notice must be sent in writing or on a durable medium such as e-mail or an online form to the address in the order confirmation; telephone notice alone is insufficient. A payment due following valid withdrawal or first-class satisfaction cancellation is refunded within 14 days after notice is received, by the original payment method, without charge and in one transaction.
6. Use, intellectual property and defective service
Course accounts, recordings, materials and e-books are for the consumer's personal use only and may not be shared, copied or resold without permission. This does not restrict mandatory consumer rights. Statutory remedies under Law No. 6502 remain available for defective services or digital content.
7. Requests and disputes
Cancellation, withdrawal or defect notices may be sent with the order number through the Contact page or the written channel in the order confirmation. The consumer may apply to the competent Consumer Arbitration Committee or, where applicable after mandatory mediation, the Consumer Court.
8. Model withdrawal form
[To the provider stated in the order confirmation]
I notify you that I withdraw from my contract for the following online course or digital content.
Order date:
Course/content:
Full name:
Order number:
Contact details:
Date:
Signature (only if submitted on paper):
Updated: 10 August 2026
Official sources: Consumer Protection Law No. 6502 · Distance Contracts Regulation · Ministry of Trade consumer guide
